Shipping Policy


1. Shipping Destinations

1.1 Domestic Shipping: We offer shipping services within India for orders placed on our website. Shipping charges, delivery times, and available shipping methods vary based on your location.

1.2 International Shipping: We also offer international shipping to select countries. International shipping is subject to additional charges, customs duties, taxes, and shipping regulations specific to your destination.

2. Shipping Methods and Charges

2.1 Domestic Shipping Methods: We offer a range of domestic shipping methods, including standard and expedited options. Shipping charges and estimated delivery times are provided at the time of checkout. The availability of specific shipping methods may vary depending on your location.

2.2 International Shipping Methods: For international orders, we provide international shipping options, which may include standard and express services. Shipping charges, estimated delivery times, and customs-related information are provided during the checkout process. Please note that international shipments may be subject to customs clearance procedures in your destination country.

3. Order Processing and Delivery Times

3.1 Order Processing: Orders are typically processed within 2 to 5 business days, excluding weekends and holidays. Processing time may vary based on product availability and order volume.

3.2 Delivery Times: Estimated delivery times are provided during the checkout process. Actual delivery times may vary depending on factors such as shipping method, location, customs clearance, and unforeseen circumstances. We do our best to ensure timely delivery but cannot guarantee specific delivery dates.

4. Shipping Charges

4.1 Domestic Shipping Charges: Domestic shipping charges are calculated based on the shipping method selected, the weight and dimensions of the items in your order, and your delivery address. Shipping charges are displayed during the checkout process.

4.2 International Shipping Charges: International shipping charges are calculated based on the shipping method, destination country, weight, and dimensions of the items in your order, as well as any applicable customs duties and taxes. Shipping charges and customs-related fees are displayed during the checkout process.

5. Customs and Import Duties

5.1 International Shipments: For international shipments, you may be subject to customs duties, taxes, and import fees imposed by your destination country's customs authorities. These charges are separate from our shipping fees and are the responsibility of the recipient.

5.2 Customs Declaration: We will accurately declare the value and contents of your international shipment in compliance with customs regulations. We are not responsible for delays, additional charges, or customs issues related to your shipment.

6. Tracking and Notifications

6.1 Order Tracking: Once your order is shipped, you will receive a shipping confirmation email with a tracking number and instructions on how to track your shipment. You can also track your order by logging into your account on our website.

6.2 Delivery Notifications: We may send delivery notifications to keep you informed about the status of your shipment and estimated delivery times.

7. Contact Us

If you have any questions or require assistance with your shipment, please contact our Customer Support team at:

support@smithcucina.com