Return & Refund Policy
Effective Date: 1st April 2014
At Smithcucina, we strive to ensure customer satisfaction with our cooking systems. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
- Returns are accepted within 10 days from the date of purchase.
- The product must be unused, in its original packaging, and in resalable condition.
- Returns due to manufacturing defects or damage during transit must be reported within 3 days of receiving the product.
2. Refund Process
- Once we receive and inspect the returned item, refunds will be processed within 6 business days.
- Refunds will be issued via the original payment method or as store credit, based on customer preference.
- Shipping charges are non-refundable, except in cases where the return is due to product defects or errors on our part.
3. Non-Returnable Items
- Used, damaged, or modified products cannot be returned.
- Custom-built or special-order items may not be eligible for returns unless covered under warranty.
4. How to Initiate a Return
To request a return, contact our support team at support@smithcucina.com with your order details and reason for return. Our team will guide you through the process and provide return instructions.
5. Warranty Support
Smithcucina products come with a 2 Years warranty. If your product experiences a defect covered under warranty, please refer to our Warranty Policy for assistance.
6. Changes to This Policy
We reserve the right to update or modify this policy as needed. Any changes will be posted on this page.
7. Contact Us
For return inquiries, email us at:
📧 support@smithcucina.com