Frequently asked questions
Here are some common questions about our company.
Smithcucina specializes in designing and manufacturing advanced cooking systems for domestic and institutional kitchens. We focus on energy-efficient, smart, and durable solutions, integrating radiant heating, automation, and solar compatibility to enhance cooking efficiency. Our expertise spans high-volume domestic production and custom-built mass cooking solutions, ensuring reliability and sustainability for modern kitchens.
You can reach our customer support team by emailing support@smithcucina.com, calling +91 81021 16758, Our dedicated team is available 24/7 to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
We offer a 10-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.
Privacy Policy
Effective Date: 1st April 2014
At Smithcucina, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you visit our website or interact with our services.
1. Information We Collect
When you visit our website or contact us, we may collect the following types of information:
- Personal Information (e.g., name, email, phone number) when you submit inquiries or request support.
- Technical Data (e.g., IP address, browser type, device information) to improve website functionality and security.
- Usage Information (e.g., pages visited, time spent on site) to enhance user experience and optimize content.
2. How We Use Your Information
Smithcucina uses collected data for:
- Providing customer support and responding to inquiries.
- Improving website performance and ensuring security.
- Sending updates, promotions, or product-related communications (only with your consent).
- Compliance with legal and regulatory requirements.
3. Data Protection & Security
We implement security measures to protect your information from unauthorized access, alteration, or disclosure. While we strive to secure all data, no method of transmission over the internet is entirely foolproof, and we encourage users to take precautions when sharing sensitive information online.
4. Sharing of Information
Smithcucina does not sell or rent personal data to third parties. However, we may share information in cases such as:
- Compliance with legal obligations or law enforcement requests.
- Partnering with service providers for website functionality or customer support.
5. Your Rights & Choices
You have the right to:
- Request access to or deletion of your personal data.
- Opt out of promotional communications at any time.
- Update or correct inaccuracies in your information.
To exercise these rights, contact us at support@smithcucina.com.
6. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in practices or legal requirements. Updates will be posted on this page, and we encourage users to review the policy periodically.
7. Contact Us
For any questions or concerns regarding privacy, reach out to us at:
📧 support@smithcucina.com