Refund and Exchange Policy
1. Returns, Refunds, and Exchanges
1.1 10-Day Return Policy: At Smithcucina, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer options for returns, refunds, and exchanges, subject to the terms below.
1.2 Eligibility for Returns and Exchanges: To be eligible for a return, refund, or exchange, your item must meet the following conditions:
- The item must be in the same condition as you received it, unused, and in its original packaging.
- You must have the original receipt or proof of purchase.
2. Requesting a Return or Exchange
2.1 Contact Us: To initiate a return, refund, or exchange, please contact our Customer Support team by [Email/Phone] within 10 days of receiving your item. Provide your order details, the reason for the return or exchange, and specify whether you prefer a refund or exchange.
2.2 Return Authorization: Once your return or exchange request is approved, we will provide you with a Return Authorization Number (RAN) and instructions for returning the item.
3. Return Shipping
3.1 Shipping Costs: If you are returning an item for a refund or exchange, you will be responsible for paying the shipping costs. Shipping costs are non-refundable.
3.2 Return Address: Please return the item to the address provided with the RAN. Ensure that the item is securely packaged to prevent damage during transit.
4. Inspection and Refund/Exchange
4.1 Inspection: After we receive and inspect your returned item, we will notify you of the status of your refund or exchange.
4.2 Refund Process: If your return is approved for a refund, we will initiate the refund to the original payment method used for the purchase. Refunds may take a few business days to process, depending on your payment provider.
4.3 Exchange Process: If you have requested an exchange, we will ship the replacement item to you once the returned item is received and inspected.
5.1 Non-Returnable Items: Certain items, such as personalized or perishable goods, may not be eligible for returns or exchanges unless they are defective or damaged upon receipt.
6. Contact Us
If you have any questions about our refund and exchange policy or need assistance with a return or exchange, please contact our Customer Support team at: