Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3 - 5 business days

State whether or not shipments or deliveries occur on weekends or holidays. Communicate what the customer should expect if your company is experiencing a high volume of orders and if they should expect any delays. Let them know how you will communicate these changes. 

Shipping rates and delivery estimates

Shipment confirmation and order tracking

Let your customers know when they’ll receive a shipment confirmation and tracking number.

Customs, duties, and taxes

Smithcucina is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Smithcucina is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team - support@smithcucina.com, directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

 we provide globally within 15 days in all Prepaid orders